FAQ

Frequently asked questions – find your answers here!

How To Order

Are there any discounts if I order multiple items?

Yes! I love large orders. ūüėČ Here are discount coupons you can use for larger orders:

  • Free Shipping: this is applied automatically for all orders over $75 – no coupon needed
  • Get $10 off any order over $125: use coupon ‘over125’
  • Get $15 off any order over $150: use coupon ‘over150’
  • Get $25 off any order over $200: use coupon ‘over200
  • Get $30¬†off any order over $250: use coupon ‘over250
  • Get $40¬†off any order over $300: use coupon ‘over300

Please note that these coupons are only valid here, on rainbowrules.com. Due to the high fees on eBay, Amazon, and Etsy, I am not able to offer these discounts on those market places.

How Can I Place An Order?

Just add the item of your choice to your cart (make sure you select the right size!), and then follow the instructions on the Checkout page to enter your shipping details and pay. If you have any questions or run into any problems, don’t hesitate to let us know!

Who Should I Contact If I Have Any Questions?

You can send us an email at support@rainbowrules.com, or fill in our contact form. We aim to reply to all emails within 36 hours!

Do You Ship Internationally?

Yes! We ship worldwide, no restrictions. Shipping is currently free for all orders over $15 USD, and costs $3 USD for all smaller orders. All items are shipped via Hong Kong Post International Tracked Economy shipping, and will be delivered by your local post office. You can trace your order on our AfterShip Tracking Page.

How Can I Return A Product?

If you are unhappy with your purchase for any reason, please use the Contact page to let us know, and we’ll send you Return instructions. Please note – you HAVE to contact us before returning an item. If you simply post it back without contacting us, you might not be eligible for a full refund.

How Long Will It Take To Get My Package?

It depends a little on where in the world you live, but generally all items arrive within 2-4 weeks of placing your order. If 4 weeks have passed and you still haven’t received anything, please contact us so we can help!

Payment & Shipping

What Payment Methods Do You Accept?

We accept any credit or debit card directly and securely on our website, as well as Paypal for all orders.

What Shipping Methods Are Available?

All items are shipped via Hong Kong Post International Tracked Economy shipping, and will be delivered by your local post office. You can trace your order on our AfterShip Tracking Page.

How Long Will It Take To Get My Package?

It depends a little on where in the world you live, but generally all items arrive within 2-4 weeks of placing your order. If 4 weeks have passed and you still haven’t received anything, please¬†contact us¬†so we can help!

What Is My Tracking Number?

Your shipping notification email will have your tracking number in it! If you didn’t get that email, or you can’t find it, don’t hesitate to ask for your tracking number.