Frequently Asked Questions
Have questions? We’ve got answers.
We’ve gathered the most common things people ask us — from how to pick your size, to what to expect with shipping, to why our Etsy and website items are a little different.
If you don’t find what you’re looking for below, feel free to contact us here or email us at info@rainbowrules.com — we’re happy to help!
🛍️ Ordering & Sizing
🧵 Why does my new order look or feel different from my last one?
If you placed an order before April 25, 2025, your items were made by our former production partner.
Since June 2025, all new orders are made by a different printer, which means changes in fabric, fit, and construction.
Always check the product description for updated details - we include fabric weight, features, and sizing advice.
🎨 I bought this design on Etsy before — is it the same?
Not quite! The artwork may be the same, but the shirt (or other item) will be printed and sewn using a different material and fit.
We recommend treating each item as a new product, even if the design looks familiar.
🎨 Will the colors or prints look exactly like the photos?
We do our best to show accurate colors, but due to monitor differences and print variations, some slight differences may occur. Every item is custom printed and may vary slightly in placement or tone.
🛒 How do I place an order?
Just add the item you love to your cart, select your size, and follow the prompts to enter your shipping and payment details at checkout. Easy! If you run into any issues, feel free to contact us — we’re happy to help.
📏 How do I find my size?
Please don’t go by your usual size - our sizing is international and may differ. The best way to find your fit is to take a similar item from your wardrobe, lay it down flat, and check its measurements against our size charts. If you're unsure, contact us before ordering!
❓ Still not sure on size?
No problem - we’re happy to help. Just send us your measurements, height, and the item(s) you’re interested in, and we’ll give personalized sizing advice.
🔁 Can I return or exchange my order?
All items are made to order just for you — so we don’t offer returns or exchanges.
Please double check the size chart and feel free to contact us before ordering with any questions.
🔄 Can I cancel or change my order after placing it?
Orders go into production quickly, so changes or cancellations aren’t always possible. If you need to make a change, contact us as soon as possible and we’ll do our best to help.
🚚 Shipping & Delivery
🚚 Will I be charged import taxes or customs fees?
All recent US orders (May/June 2025) have arrived quickly with no added tariffs or customs fees on small parcels. However, customs rules can change at any time, and any import charges that do arise are the buyer’s responsibility. We do our best to keep shipping smooth, but we can’t control what happens after dispatch.
If you’re in the European Union, good news — import taxes are already included in your purchase. You won’t be charged any additional fees when your package arrives.
📦 Where are your products made?
It depends on the item and where you’re ordering from!
Products on RainbowRules.com are made by our production partner in China, and ship directly from there.
Products sold on our Etsy shop are made in the USA using a different production partner.
Because of this, materials, sizing, and pricing may vary — they’re not identical.
📬 Do you ship internationally?
Yes, we ship worldwide! Shipping costs are calculated at checkout. All orders include tracking, and you can follow your package via 17track.com or your local postal service.
📦 How long will my order take?
Most orders arrive within 3–8 weeks, depending on where you live. If it’s been over 6 weeks and your tracking hasn’t updated, please contact us so we can look into it.
📦 Where’s my tracking info?
You’ll receive a shipping confirmation email with your tracking number. Can’t find it? Just contact us and we’ll resend it for you.
💳 Payment & Pricing
🧾 What payment methods do you accept?
We accept all major credit and debit cards, Paypal, and Apple Pay. All payments are securely processed.
🚚 Will I be charged import taxes or customs fees?
All recent US orders (May/June 2025) have arrived quickly with no added tariffs or customs fees on small parcels. However, customs rules can change at any time, and any import charges that do arise are the buyer’s responsibility. We do our best to keep shipping smooth, but we can’t control what happens after dispatch.
If you’re in the European Union, good news — import taxes are already included in your purchase. You won’t be charged any additional fees when your package arrives.
💰 Why are prices different on Etsy and your website?
Our Etsy and RainbowRules.com items are made by different production partners in different countries - Etsy orders are made in the USA, while website orders are made in China.
This means the fabrics, fit, and features will vary, and so will the cost. US-made items generally come with higher production and labor costs, which is reflected in the Etsy pricing.
No matter where you shop, the design quality is the same - and we always aim to offer great value for both options.
📩 How can I contact you?
Email us at info@rainbowrules.com or use our contact page. We aim to respond within 24 hours.